Monday, November 30, 2009

CEO KPI: Policy Implementation, Service Delivery/Responsiveness:

• Ensures that systems and procedures are in place to implement Council policies/strategies on a timely, responsible and cost-effective basis including Council’s capital works program

• Ensures that contractual relationships reflect council’s intended service delivery expectations and provide mechanisms to ensure the achievement of Council’s specified objectives

• Ensure that systems and processes are in place to respond effectively to service requests, telephone contact, and correspondence, within agreed timelines

• Ensures that service delivery standards and methods are under continuous review and are adapted to changing community needs and expectation (e.g. use of electronic technology where it enhances service delivery/availability

1 comment:

  1. Hi

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    Source: Delivery KPIs

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